英语三级B级
简答题说明：假如你是李明(中国籍)，去云南旅游。于2008年8月8日入住香格里拉宾馆4502房间，8月18日离开。临走时被邀请填写一份问卷调查表。内容如下：
1．对宾馆的总体管理和服务感到满意；
2．美中不足是因宾馆地处山间，交通不便，周围的商业购物中心较少，建议宾馆能提供免费班车接送客人来往商业区和宾馆之间，或能和租车公司联系，为客人提供租车服务。
Words for reference:
购物中心 shopping center; 班车 shuttle bus;
Check-in Date :____________ Check-out Date:____________
Did you receive warm welcome and polite service when you arrived?
____________________________________________
Are you satisfied with the room service of our hotel?
____________________________________________
How do you think of our health facilities?
____________________________________________
Please give your impression of our restaurant service.
____________________________________________
Have you any other suggestions to help us make your stay more enjoyable?
__________________________________________________________________________
1．对宾馆的总体管理和服务感到满意；
2．美中不足是因宾馆地处山间，交通不便，周围的商业购物中心较少，建议宾馆能提供免费班车接送客人来往商业区和宾馆之间，或能和租车公司联系，为客人提供租车服务。
Words for reference:
购物中心 shopping center; 班车 shuttle bus;
QUESTIONNAIRE
To improve the quality of our service, we would be grateful if you'd complete the following questionnaire. Name :____________ Nationality :____________Room number: ___________Check-in Date :____________ Check-out Date:____________
Did you receive warm welcome and polite service when you arrived?
____________________________________________
Are you satisfied with the room service of our hotel?
____________________________________________
How do you think of our health facilities?
____________________________________________
Please give your impression of our restaurant service.
____________________________________________
Have you any other suggestions to help us make your stay more enjoyable?
__________________________________________________________________________
Shangri-La Hotel
General Manager
General Manager
参考答案：暂无进入在线模考
QUESTIONNAIRE
To improve the quality'of our service, we would be grateful if youd complete the following questionnaire. Name : Li Ming Nationality : Chinese Room number: 4602
Check-in Date : August 8th, 2008 Check-out Date : August 18th , 2008
Did you receive warm welcome and polite service wben you arrived?
Yes._________________________ __________________________
Are you satisfied with the room service of our hotel?
Yes.____________ _______________________________________
How do you think of our health facilities9
Good.___________________________________________________
Please give your impression of our restaurant service.
Overall good.______________________________________
Have you any other suggestions to help us make your stay more enjoyable?
Since the hotel is located in the mountains, the traffic is not convenient and shopping centers are very less. It is advisable to offer free shuttle buses for guests , thus they can go shopping to the commercial district, or offer car- renting service, if you can contact the relevant companies.
Shangri-La Hotel
General Manager
【精析】
这是一份问卷调查表。得分的要点在于把所提供的信息填入相对应的空格内即可。填这种问卷调查时，
要求语言清楚、简洁、礼貌、具体、准确。
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