专四

单选题

One purpose of writing a letter of complaint to a vendor is to
[A]inform him that you find a problem． 
[B]accuse him of irresponsibility．
[C]accuse him of negligence． 
[D]tell him that his company is a total failure．

参考答案：A进入在线模考


细节题。文中提到“One reason for doing so is to help the vendor know there is a problem”由此可知，写抱怨信的原因之一是让卖主知道服务或产品有问题，因而[A]为答案。

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1The preferred way of making a vendor answer your complaint is to

A．take legal action against him whenever possibl
B．make him feel shamefu
C．make him feel obliged and willing to do something for yo
D．ruin his company’s reputatio

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2A successful letter of complaint is one that the vendor．

A．persuades 
B．forgives 
C．condemns 
D．motivates

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3A letter of complaint should do all of the following EXCEPT

A．sound polite but resolut 
B．present hard fact
C．make clear your reques 
D．not tell the consequences of the proble

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