专四

单选题The preferred way of making a vendor answer your complaint is to

A.take legal action against him whenever possibl
B.make him feel shamefu
C.make him feel obliged and willing to do something for yo
D.ruin his company’s reputatio

参考答案:C进入在线模考
推断题。根据“Most vendors value your business and their reputation sufficiently to replace defective goods on their own initiative or refund money when necessary.This is the preferred way of making a vendor answer your complaint”可知,大部分卖主重视你的事情和他们的声誉,必要时会主动更换次品或者退还货款,这是回应抱怨的最佳方式,因而[C]为答案。

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