Dear Sirs, On 13 May, we ordered six packs of A4 photocopy paper and-考呗网

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简答题 Dear Sirs,
On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer’s ink from you. When we received this order, we found that the bottle were broken, and that the ink from the bottle had damaged all six packs of paper.
We should be grateful if you would replace these items, or arrange to credit us with their value.
Yours sincerely,
Miguel Gomez
Office Manager
Write a reply to your customer
Thanking him for his letter
Apologising
Saying what you are going to do about his complaint
Promising better service in future.
Write 60-80 words

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Dear Mr Gomez,
Thank you for your letter on 15 May covering the problems of your order. We have inspected the matter and found the incident was cause by our improper packing. We would be pleased to replace the items which were damaged and will send the goods today by express post.
Please accept our sincere apology for the inconvenience caused to you and we promise that all goods will be packed well in the future.
Tom Smith

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