【分析思路点拨】
这道题所给出可供选择的两个话题分别是“在招聘合适的员工时，什么是重要的”，以及“在处理顾客询问时，什么是重要的”。这两个话题分别涉及到人才招聘和社交关系的处理两个方面。考生不难发现，围绕“公司”的话题，是口语考试的重点，考生应在考生前做分类练习，有逻辑性的积累一些材料，为考试做好充分贮备。
【参考答案】
    I choose topic A -- what is important when.recruiting suitable staff. Concerning this topic, there are three items I want to mention here.
    In the first place, qualification is the basic item for recruitment. Certificates and diplomas do not stand for your entire qualification. Incompetent masters and doctors graduated from highly praised universities can be everywhere. We just cannot depend on them to make a  profit  for  the  company.  By  contrast,interviewees with practical experience would bring us more benefits.
    Besides,  professional  experience  is  another indispensable item for decision.  It might sound curious but I'd really like to give the job-hoppers a chance to demonstrate their capabilities. Those socalled loyal staffs who stick to one particular company as long as possible seem to be afraid of unfamiliar working environment.
    Furthermore, Personality is very important for the further development.  Everyone has a unique personality, which is a welcome phenomenon. If a group  of staff  members  are  similar  in  their personalities, a tot of internal conflicts could be saved. But there's also a problem to worry. This unit might become a stagnant working place without vitality in the long run.
    I choose topic B -- what is important when dealing with consumer's inquiry. With respect to this topic, I think three items should be cared.
    For the first place, the basic product knowledge is the foundation for the inquiry. Only we master the necessary product knowledge  we  can  understand consumer's questions and difficulties. And then we can give them correct answer and solve their problems.
    Next, attitude is needed for consumers' inquiry,From consumers' aspect, inquiry is their own right, Good  attitude  is  dispensable  for  keeping  your consumers. And if we have something wrong with the product, attitude can help us comfort consumers.
    In the end, after-service is'the real guarantee for consumers. With good after-service, the consumers can enjoy their deserved benefits and their can be solved completely.  High after-service quality will reduce the number of problems. When their problem is solved in time, they will not hesitate purchase your product again. So with good after-service, although  we may have some problem, we also keep our old  consumers.