高级
Question 2：
You have recently attended the following one-day courses:
Developing Your Potential
Trends in Electronic Commerce
Managing People
Reducing Costs
Your company’s training Manager has asked you to write a short report about the training.
Write the report for the Training Manager:
.describing the two courses which you found most useful
.explaining how you benefited from them
.outlining the specific training courses your would like to attend next year
.giving reasons why these courses would be useful to you
Question 3：
Your manager has asked you to contact a local business school, inviting their students to apply for a three-month work placement in your company.
Writing a letter to the Principal of the business school:
.introducing your company and the idea of the placement
.describing what work the placement would involve
.explaining what skills and qualities the successful applicant should have saying how the placement would benefit the applicant.
Question 4：
The Sales Director of your company wants to improve customer service and believes that this can be achieved by extending the opening hours of the Sales Department. He has asked you to write a proposal concerning improvements in customer service.
Write a proposal for the Sales Director:
. sumnmarising current problems concerning customer service
. evaluating the Sales Director’s suggestion
. presenting one or two other measures which could be taken
. giving reasons for your preferred course of action.
2. Write an answer to one of the question 2-4 in this part. Write your answer in 200-250 words.
Question 2：
the Sales Manager in your company is looking for a venue where he can hold a three-day conference for sales staff. You have recently attended a conference at the Marston Conference Centre and the Sales Manager has asked you to prepare a report on the suitability of the Centre for his conference.
Write your report for the Sales Manager.
Describing your experience of the venue when you attended the conference there
Assessing the positive and negative aspects of the venue
Making a recommendation as to its suitability for your company’s conference
Question 3：
You are dissatisfied with the poor service that has recently been provided by the company responsible for delivering your products to your customers.
Write a letter to the company:
Informing them of the fall in the standard of their service
Explaining why you are dissatisfied
Describing the bad effect the service has on your business
Detailing what action your intend to take if the service does not improve
Question 4：
You feel that your company’s main product or service would benefit from better publicity. The directors have asked you to write a proposal putting forward your ideas.
Write your proposal for the directors.
Mentioning the product or service concerned
Stating the shortcoming of the current advertising
Outlining how your competitors publicise their products or services
Suggesting a different approach to advertising
3. Part one
Question 1
An international survey has recently been conducted, asking whether companies plan to alter their spending on information technology next year. The pie charts below compare planned expenditure on IT by European and South-East Asian companies in the coming year
Using the information from the pie chart , write a short report describing the differences between Europe and South-East Asia.
Write 120-140 words
Part two
Write an answer to one of the question 2-4 in this part. Write your answer in 200-250 words.
Question 2：
Your company opened a new branch a year ago and the Managing Director at Head Office has asked you to prepare a report on its progress.
Write your report for the Managing Director. Including the following information:
the reason for opening the branch
its successes
problems experienced
plans for the coming year
Question 3：
Your department recently moved to a new building, you are not satisfied with the way the removal company dealt with the move of your furniture and equipment and have decided to write a letter of complaint to the removal company about it.
Write the letter to the removal company, including the following information:
Details of the move and what was moved
What was unsatisfactory
What you had expected from the company
What you expect to happen now
Question 4：
The international organization you work for is considering the possibility of producing a promotional brochure to publicise the company abroad . The Managing Director has asked you to write a contribution for this brochure.
Write your proposal for the Managing Director, including the following information
Possible contents of the brochure
Ways to make it attractive
Benefits the brochure could have for the company
Dear
Your counter proposal on the above referenced project has been reviewed and is acceptable in its entirety.
We are enclosing an executed copy of the agreement along with two copies for your files.
We are enthusiastically looking forward to this project and are pleased about having the opportunity to work together.
ACKNOWLEDGEMENT AND ACCEPTANCE OF ORDER
Date： _
To： _ [Customer]
We are in receipt of your order as contained in the attached purchase order form. We confirm acceptance on said order subject only to the following exceptions： [Describe]
_
On exceptions noted， we shall assume you agree to same unless objection is received within ten days of receipt of this notice. Thank you for your patronage.
Very truly
ACCEPTANCE OF ORDER WITH DELIVERY IN LOTS
Date： _
To： _ [Customer]
We acknowledge acceptance of your order as per your order of _， 19_. The goods will be shipped to you in the following lots： [Specify lots and delivery schedule]
_
We request that payment be made as each lot is received.
Very truly，
Dear
Attached is an accepted copy of your Purchase Security Agreement for the [specify equipment].
There are [number] remaining quarterly payments. Your first quarterly payment will be due on [date]， and we will mail you an invoice for it approximately one month prior to that date. Please return the remittance portion of the invoice with your check.
Under the Agreement， this contract is non-cancellable during the term of the contract. The balance， however， can be paid off at any time prior to the expiration of the contract.
We would like to take this opportunity to express our appreciation for your business. If you have any questions concerning your contract， or if we can be of service to you in any way， please let us know.
Dear
It is with deep regret， that we accept your resignation as [position] of the [organization].
We can appreciate the demands that this position has placed on you， and appreciate all of the fine contributions you have made as [position]
Dear
Thank you for your comments. A copy of your letter has been forwarded to the author for his response. I am sure you will be hearing from him in the near future.
I am pleased that you found our article informative and hope that you will continue to read our publication. Should you have any comments or questions in the future，please do not hesitate to write to this office.
We value our readership and are proud to have you as a member of our family of subscribers.
ACKNOWLEDGEMENT OF APPLICATION
Date： _
To： _ [Applicant]
We appreciate your interest in being employed by our firm.
We regret to inform you， however， that the available position[s] has been filled， and we cannot give your application further consideration at the present time.
Your application will be kept on file for future reference should an opening arise.
Very truly，
Dear
We have received your letter acknowledging receipt of the items we mailed to you and noticing us to cancel shipment of your order for those items which are back ordered.
We will be issuing you a refund as soon as we have completed the necessary paperwork for your account.
We would like to take this opportunity to thank you for shopping through [name] Our new [specify] catalog should be arriving at your home shortly， and I believe you will be pleased by some of the beautiful choices our buyers have made this season.
Thank you for your patience and understanding and for providing us with the opportunity to be of service to you.
Dear
Thank you for your order. At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers.
We will hold your order for arrival of the merchandise， and ship shortly thereafter. Unfortunately， we cannot provide you with a specific shipping date at this time.
Thank you for your anticipated patience in this matter.
Dear
Thank you for your kind letter regarding your exceptional treatment by one of our employees. A copy of your letter has been forwarded to the personnel department and will be included in the employee's file.
So seldom is it that a customer takes the time to write a letter of appreciation， that I feel moved to reward your initiative.
Please accept the enclosed certificate， which， when presented， will entitle the bearer to a ten percent discount on the merchandise being purchased at that time.
This is but a small token of our appreciation of customers such as you， upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace.
Again， on behalf of our entire organization， a heart-felt thank you.
Dear
Because Mr. Jones is out of the office for the next two weeks I am acknowledging receipt of your letter dated May 20， l983. It will be brought to his attention immediately upon his return.
If I may be of any assistance during Mr. Jones' absence，please do not hesitate to call.
Dear
The [product name and model number] that you mailed to us for repair was received on [date] We will be returning it to you as soon as the necessary adjustments are made.
We are sorry that you experienced a problem with our product and want to thank you for purchasing a [name of product]
Dear
This is to inform you that we have carefully reviewed your estimate on the parking lot refurbishing. We are planning to contract with you for this work.
We are unable to let this contract immediately， as final approval of expenditures of this nature must come from the head office in New York.
We expect to receive approval or disapproval within the next 30 days. At such time， we will contact you with instructions accordingly.
If we may be of any assistance in the meantime please feel free to contact this office.
Dear _：
We appreciate your interest in submitting to us an idea or proposal relative to： _
Our firm receives many ideas， suggestions and proposals，and has many of its own projects under development. Therefore，it is possible the idea or proposal you plan to submit to us has been considered and/or may already be in the planning stages.
Nevertheless， we would be pleased to accept your idea or proposal for review， provided it is accompanied by this acknowledgement letter signed by you.
It is understood that：
1. Samples or other submissions will be returned to the submittor only if return postage or freight is prepaid.
2. The company accepts no resonsibility for casualty or loss to samples in our possession.
3. The company can accept no responsibility for holding any information in confidence.
4. The company shall pay compensation only in the event it， a） accepts the idea， b） has received the idea only from the submittor， and c） reaches agreement with the submittor as to terms and conditions.
If these terms are acceptable to you， please sign where indicated below and return together with your idea or proposal.
Very truly，
Dear
We are sorry to hear that you have been experiencing problems with your new [name of product].
While we do ask that our customers contact their dealer in the event of a problem， we recognize that， in your case， it his would be impossible. Therefore， if you will carefully package the unit in its original carton and send it to us，our “doctors”will put it through a thorough examination to determine the source of the problem.
If the problem turns out to be a minor adjustment， we shall make the repair and be sure to return the [product] to you within thirty days. If our determination is that the unit is defective， we will send you an immediate replacement.
Again， I am sorry that you experienced this difficulty and wish to thank you for your patience and for purchasing our [product].
GUARANTEE
FOR VALUE RECEIVED， the undersigned hereby guarantee absolutely and unconditionally prompt payment of the within Note and agree to pay all cost of collection， legal expenses and attorneys' fees， incurred or paid by the holder of the within Note in the collection and/or enforcement of said Note and the enforcement of this Guaranty.
No renewal or extension of said Note， no release or surrender of any security for said Note or this Guaranty，no release of any person primarily or secondarily liable on said Note （including any maker， endorser or guarantor），no delay in the enforcement of payment of said Note or this Guaranty and no delay or omission in exercising any right or power under said Note on this Guaranty shall affect the liability of any of the undersinged hereunder. The undersigned expressly waives presentment， protest，demand， notice of dishonor or default， notice of acceptance of this Guaranty and notice of any kind with respect to said Note or this Guaranty or the performance of the obligation under said Note or Guaranty.
________________________（SEAL）
________________________（SEAL）
Dear
I have written to you several times over the past three months requesting an explanation on why you have failed to bring your account with us current.
By ignoring these requests， you are damaging the excellent credit record you had previously maintained with our company. In addition， you are incurring additional expense to yourself and to us.
Unless I hear from you within ten days， I will have no other choice but to turn your account over for collection. I am sorry that we must take such drastic action but I am afraid you leave us no alternative. You can preserve your credit rating by remitting your check today for the amount stated above.
Dear
This letter will confirm [individual's] telephone conversation with you today concerning an increase in our billing rate to [amount] per hour， effective [date] It is necessary that we request this increase due to a rise in the cost of conducting our business. We are faced with an increase in payroll taxes and insurance， along with an increase in our overhead costs. In addition to the above，we also seek a modest profit.
Attached are copies of our service agreement and we request that you sign one copy and return it to us indicating your approval of this new rate.
FINAL NOTICE BEFORE LEGAL ACTION
Date： _
To： _ [Customer]
We have repeatedly requested payment of $_， on your overdue account. Our demands for payment have been ignored.
Accordingly， we shall turn this account over for collection within the next ten days unless payment， or an acceptable proposal for payment is obtained.
Enforced collection on this obligation may result in additional legal or court costs to you and may impair your credit rating.
Very truly
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