Guarderma Skin Care．corn

Contact Information
Name；Greta Harrison
E-marl：ghl076@allemailin9．con
Phone：555 —23 11
Address：[not entered]

Purchase Information
Product：Sunblock
Product Code：
Date of Purchase

Claim Details：
I purchased a true of your sunblock from a local store a few months a90，but it now has a very different consistency from when I first bought it．It feels watery and rather greasy．Is there anything I can do to restore the sunblock to its original consistency?Als0，please let me know if I should have stored it in the refrigerator，as my apartment does not have air conditioning．
Thank you very much．

Submit Home

T0：

<gh 1076@allemailing．com>

From：

Guarderma Customer Service<customer>

Subject：

Reference number l 53206

Dear Greta Harrison，
Thank you very much for your inquiry．We are happy to help you with your questions．
From the code you gave US，we have determined that your sunblock passed its expiration date three months a90．This is the most likely reason why its consistency has changed．
The product should retain its consistency at reasonable room temperatures，even in warm areas．
Refrigeration will not restore it to the original consistency．Given the expiration，the active ingredients in the sunblock have lost effectiveness．
We would be happy to replace the product．However，we will need your full contact information before processing this．Please call(888)195-3958，extension l l2，with reference number 153206 to provide the information．
Please feel free to contact US again with any questions．
Bradley Martin Customer Service Representative
Guarderma Skin Care