What is the key factor of reducing the risk of a CRM solution?-考呗网

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单选题 What is the key factor of reducing the risk of a CRM solution?

A．complete customer files
B．retention of customers
C．good relationship with customers
D．broad preferred channels

B。从文中第五段“Make sure your organization is well aware of the high cost of customer attrition and focuses on improving retention．increasing loyalty．”可知，确保你的组织充分意识到留住顾客，增强诚信的重要性，retention与选项B中为重复关键词。

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1 What can lead to a successful CRM strategy?

A．Invest enough money in the project at the start．
B．Develop the project gradually or repeatedly．
C．Be aware of its significant impact on the company．
D．Determine and keep the scale to the end．

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3 (9)________

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