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1

What does Frank mean when he says e-mail creates extra workload?
[A] He has to read e-mails very often. 
[B] People ask him to do more things in e-mail.
[C] He has to read forwarded messages.
[D] He makes lots of requests through e-mails.

2According to Frank, Chris

A. receives no spam at al 
B. should care for her spa
C. receives more span than most people d
D. should not worry about her spa

3Frank suggests that Chris do all of the following EXCEPT

A. using something to filter spa
B. applying for more e-mail addresse
C. using e-mail addresses provided by small e-mail provider
D. trying to find out spammer