A．A the number of people using the store was falling slowl
B．B its competitors offered a more specialised range of product
C．C the store's prices were set at the wrong leve
D．D customers were unhappy with the service provide

A．A they were unwilling to change their way of workin
B．B they disagreed with her goals for the stor
C．C they felt they were not consulted enough about the change
D．D they were unhappy with her style of managemen

A．A the corporate image can be improved through staff uniform
B．B the previous rules were not fair to customer
C．C customers should be able to identify with the staff sewing the
D．D employees should share in company profit