专四

单选题Which of the following is the author's opinion about the woman at the Global Support Centre?

A．She sounded helpful and knowledgeabl
B．She was there to make callers frustrate
C．She was able to solve her computer proble
D．She was quick to pass her along to a technicia

参考答案：B进入在线模考
【定位】第5～8段。
【解析】本题询问作者对服务中心那位女接线员的印象。文中说到，据我所知．她的唯一职责是负责提升全球紧张局势。作者用幽默的口吻表明，她令客户感到无所适从。故选B项。
【点睛】细节推断题。文中说，那位女接线员一开始就没有听清楚作者的要求，接电话的时候心不在焉，她只给了作者一个微软总部的号码，而且一直兜圈子(可见她既不helpful．也不能解决客户的问题，故排除A、C两项)。在兜了半天圈子、客户说话声音越来越大之后，她才把电话转给了技术员，可排除D项。

你可能感兴趣的试题

1According to the passage, the solution offered by the technician was

A．effectiv 
B．economica 
C．unpractica 
D．unacceptabl

点击查看答案进入在线模考
2"It was like offering to drop a safe on my head to cure my headache" in the last but one paragraph means that

A．the technician's proposal would make things even wors
B．the technician's proposal could eventually solve the proble
C．files stored on her computer were like a saf
D．erasing the entire system was like curing a headach

点击查看答案进入在线模考
3It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the following EXCEPT

A．efficienc 
B．locatio 
C．setup CD 
D．attitud

点击查看答案进入在线模考

最新试题

Write on ANSWER SHEET THREE a note of about 50-60 words base

类型：简答题2014-02-26

In some countries young people are encouraged to work or tra

类型：简答题2014-02-26

What does the author suggest as the primary factor of formi

类型：单选题2014-02-26

What would the author benefit from the habit?

类型：单选题2014-02-26

The author would read the words aloud _________．

类型：单选题2014-02-26

What was the first new habit that the author would accompli

类型：单选题2014-02-26

根据以下资料，回答题：         

类型：单选题2014-02-26

Dried foods

类型：单选题2014-02-26

Nowadays vegetables are most commonly dried

类型：单选题2014-02-26

Alkaline solutions are used to

类型：单选题2014-02-26