中级
简答题* You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery.
• Write a memo to your secretary.
• Telling her about the claim
• Mentioning the serial number of the order and date of delivery
• Asking for relevant files and the duplicate invoice
• Write 40--50 words on a separate sheet
• Write a memo to your secretary.
• Telling her about the claim
• Mentioning the serial number of the order and date of delivery
• Asking for relevant files and the duplicate invoice
• Write 40--50 words on a separate sheet
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Dear Ms Jones,
A customer complained that his order has been delayed, which should have been shipped on 19 February. The serial number of the order is 241-572355. Please send me the relevant files and the duplicate invoice.
A customer complained that his order has been delayed, which should have been shipped on 19 February. The serial number of the order is 241-572355. Please send me the relevant files and the duplicate invoice.
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